English
Q1. Will I receive debit notes by mail?
No, for environmental and popularity reasons, all debit notes are issued to your SI Web account. Debit note issued notifications are sent to you through email and SMS to your registered student e-mail and local mobile number upon issuance of new debit note. Students must log into SI Web to download their own debit note. For mass collection of tuition fees, resident fee and college fee, payment notice is also announced on E-bulletin, bulletin boards on the campus.

Q2. How can I know the charge details of debit note issued?
You can log in Student Information Web Services at https://isw.umac.mo/siweb/ , and then go to Student Account Enquiry–>Transaction Record for details of debit note issued.

Q3. How can I use the 2014-2016 Continuing Education Development Scheme to settle my tuition fee?
The 2014-2016 Continuing Education Development Scheme for tertiary education is handled by Education and Youth Affairs Bureau (DSEJ). For the details, please refer to the link http://www.dsej.gov.mo/pdac/2014/faq.php

Q4. Can I settle debit notes via Internet banking?
You can settle the debit notes via online banking service of Bank of China (Macau Branch), Banco Nacional Ultramarino S.A. (BNU) or Industrial and Commercial Bank of China (Macau) Limited (ICBC) before 19:00 on the payment due date stated on the Debit Note. Fees for online banking transaction (if any) shall be borne by students. If you are UM Affinity cardholder, you can also settle the E-debit note with UM Affinity card through the online banking services of BNU. Should you have queries for the procedure of online payment, you may contact BOC, BNU or ICBC for more information.

Q5. How can I pay the tuition fee or other fees if I am not in Macau?
You may refer to the payment methods of the FO homepage https://fo.umac.mo/ by selecting–>Students–>Tuition Fee–>Payment Method–>Tuition Fees Payment Instructions. Please click here for the direct link.

Q6. When does the settlement status update in SI Web?
For tuition fee or other fees settled through local banks: the payment information is generally received by UM within 3 working days and updated into the SI Web accordingly. You may enquire the settlement status on the 4th working day after you made the payment.For tuition fee or other fees settled by telegraphic transfer: the payment information is generally received by UM within 7 working days and updated into the SI Web accordingly. You may enquire the settlement status on the 8th working day after you made the payment.

Q7. Can I have a new debit note for overdue payment in order to pay it online?
The overdue debit note cannot be processed via online banking. After the payment due date indicated on the debit note, the late payment will only be accepted if (a) endorsement obtained from relevant office, which may be Registry, Graduate School, Residential College or Postgraduate House as appropriate; and (b) relevant administrative charges or fees according to the University’s rules and regulations are fully settled. An overdue administrative charge of 3% on the amount due will be charged on any overdue amount after the due date.

Q8. How to pay the overdue charge if I do not have a cheque account?
You can purchase a cashier order in the sum of the overdue amount and related overdue administrative charge from any banks in Macau and submit it to the Treasury Section of Finance Office in the Administrative Building. The cashier order should be crossed and made payable to “University of Macau”.

Q9. If I don’t pay my tuition fees on time, what results will be caused?
After the payment due date indicated on the debit note, the late payment will only be accepted if (a) endorsement obtained from relevant office, which may be Registry, Graduate School, Residential College or Postgraduate House as appropriate; and (b) relevant administrative charges or fees according to the University’s rules and regulations are fully settled. An overdue administrative charge of 3% on the amount due will be charged on any overdue amount after the due date.

If you are in financial difficulties to settle the fees, you may seek assistance from the Student Affairs Office to settle the payment by installments within the application period.
If you do not settle the tuition fee before the payment deadline, Registry/Graduate School will change your student status to “Inactive”. When you would like to return to UM, you have to pay an administration fee of MOP200 for the late withdrawal procedure, plus a re-admission fee of MOP100 if the re-admission application is approved. In addition, you must settle all outstanding fees in previous semesters together with re-admission fees before you are re-admitted.For any queries of “Inactive” status and re-admission fee, please contact Registry/Graduate School.

Q10. I would like to defer the settlement of my tuition fees or pay by installment. What are the required procedures?
For deferment of payment, you are required to submit your request 5 working days prior to the payment deadline with the documented justifications for consideration to the Treasury Section of Finance Office.
If you are in financial difficulties to settle the fees, you may apply for the payment by installments. Please seek assistance from the Student Affairs Office within the application period for the payment by installments. For details, you may visit
http://www.umac.mo/sao/srs/ss/en/srs_financial_aid.php

Q11. If I have applied for the deferment of study, will the tuition fees be carried forwarded to the semester in which I return to the University?
Only the reasons of medical or financial difficulties can be acceptable for the request of the carried forward. Applications based on other reasons will not be considered. You are required to submit an application for the request timely upon the approval of your deferral of study. Your paid tuition fees after deducted the administrative charge of MOP200 can be carried forward to settle tuition fees payable for the semester in which you resume studies after the application is approved. The maximum period of carrying forward of tuition fees upon deferment is one academic year. You may refer to the rules for special handling of tuition fees in FO homepage https://fo.umac.mo/ by selecting–>Students–>Rules, Guidelines and Instructions–>Rules for Special Handling of Tuition Fees. Please click here for the direct link.

Q12. Can I get the refund of tuition fees for withdrawal from studies?
Only the reasons of medical or financial difficulties can be acceptable for the request of the refund. Applications based on other reasons will not be considered. You are required to submit an application for the request timely upon the approval of your withdrawal of study. Your paid tuition fees after deducted the administrative charge of MOP200 can be refunded to you within two weeks after the application is approved. To ensure to receive the refund, you need to provide your bank account information together with your application. You may refer to the rules for special handling of tuition fees in FO homepage https://fo.umac.mo/ by selecting–>Students–>Rules, Guidelines and Instructions–>Rules for Special Handling of Tuition Fees. Please click here for the direct link.

Q13. I am going to join an exchange program and will study abroad next semester. However, I have paid my tuition fees for the coming semester before having been approved to study abroad. Can I have my tuition fees refunded to me?
No, the credits earned in the exchange program for that particular semester will normally be transferred to the UM academic record. Therefore, you are still liable to pay the tuition fees for the said semester.

Q14. I have paid the tuition fee for the current semester. Since those compulsory courses I need to take are only available in the next semester, can I carry forward my tuition fee to the next semester?
Upon confirmation of availability of courses in the following semester from the respective Faculty, you may apply for deferment of studies and upon the approval, the carrying forward of the tuition fees to the next semester will be effected.

Q15. Can I authorize other person to receive my refund via Autopay?
Yes, please provide us the following documents for proper authorization of refund:
1. Authorization letter: you may download in the FO homepage https://fo.umac.mo/ by selecting –> Students –> Download Center –> Authorization letter.
2. Your I.D. card copy or other identity document registered in UM and the authorized person’s I.D. card copy
3. Autopay authorization form filled by the authorized person
4. Copy of bank passbook or bank statement of the authorized person that shows the holder of the bank account and bank account number

If the authorized person is a current UM student, only the first document mentioned above is required. For this case, please also provide us a copy of your student I.D. and the authorized person’s student I.D. The authorized person should also update his/her bank information in SI Web.

Q16. I am a bachelor degree student admitted/resumed study before 2012/2013, can I get refund of tuition fee if I enroll less than 15 credits in one semester?
For bachelor degree students admitted/resumed study before 2012/2013, your overpaid tuition fee will be carried forward to the following semester to settle part of the tuition fee of that semester. Your overpayment will be refunded to you upon receiving a confirmation of graduation status by Registry. The refund or carry forward of the overpaid tuition fee will be processed after the end of each academic year. For the graduated student, the overpaid tuition fee would be refunded through direct credit (auto-pay) to your bank account information in SI Web. Please set up / update your Macau local bank account details in Student Information Web System (http://isw.umac.mo/siweb/).

Q17. I am a mainland student and my parents have paid the non-refundable deposit [留位費]. Now I do not want to study in UM. Can I have the money back?
Non-refundable deposit of all students is not refundable. It can only be used to offset partial of tuition fee of the semester that you are going to study.

Q18. I would like to obtain a certified letter for the payment record of my tuition fees. What are the required procedures?
Please submit your request at the Treasury Section counter and the payment of the fee of MOP25 for the issuance of this document. The related certificate will be issued within 2 working days.