Q1. Will I receive debit notes by mail?
No, for environmental and popularity reasons, all debit notes are issued to your SI Web account. Debit note issued notifications are sent to you through email and SMS to your registered student e-mail and local mobile number upon issuance of new debit note. Students must log into SI Web to download their own debit note. For mass collection of tuition fees, resident fee and college fee, payment notice is also announced on E-bulletin, bulletin boards on the campus.
Q2. How can I know the charge details of debit note issued?
You can log in Student Information Web Services at https://isw.umac.mo/siweb/ , and then go to Student Account Enquiry–>Transaction Record for details of debit note issued.
Q3. How can I use the Continuing Education Development Scheme to settle my tuition fee?
The Continuing Education Development Scheme for tertiary education is handled by Education and Youth Development Bureau (DSEDJ). For the details, please refer to the link https://www.dsedj.gov.mo/pdac/2020/index.php?con=intro.
Q4. Can I settle debit notes via Internet banking?
You can settle the debit notes via online banking service of Banco Nacional Ultramarino S.A. (BNU) , Bank of China (Macau Branch), Industrial and Commercial Bank of China (Macau) Limited (ICBC) or Tai Fung Bank (TFB) before 19:00 on the payment due date stated on the Debit Note. Fees for online banking transaction (if any) shall be borne by students. If you are UM Affinity cardholder, you can also settle the E-debit note with UM Affinity card through the online banking services of BNU. Should you have queries for the procedure of online payment, you may contact BNU, BOC, ICBC or TFB for more information.
Q5. How can I pay the tuition fee or other fees if I am not in Macau?
You may refer to the payment methods of the FO homepage https://fo.um.edu.mo/ by selecting–>Students–>Tuition Fee–>Payment Method–>Tuition Fees Payment Instructions. Please click here for the direct link.
Q6. When does the settlement status update in SI Web?
For tuition fee or other fees settled through local banks: the payment information is generally received by UM within 3 working days and updated into the SI Web accordingly. You may enquire the settlement status on the 4th working day after you made the payment.For tuition fee or other fees settled by telegraphic transfer: the payment information is generally received by UM within 7 working days and updated into the SI Web accordingly. You may enquire the settlement status on the 8th working day after you made the payment.
Q7. Can I have a new debit note for overdue payment in order to pay it online?
The overdue debit note cannot be processed via online banking. After the payment due date indicated on the debit note, the late payment will only be accepted if (a) endorsement obtained from relevant office, which may be Registry, Graduate School, Residential College or Postgraduate House as appropriate; and (b) relevant administrative charges or fees according to the University’s rules and regulations are fully settled. An overdue administrative charge of 3% on the amount due will be charged on any overdue amount after the due date.
Q8. How to pay the overdue charge if I do not have a cheque account?
You can purchase a cashier order in the sum of the overdue amount and related overdue administrative charge from any banks in Macau and submit it to the Treasury Section of Finance Office in the Administrative Building. The cashier order should be crossed and made payable to “University of Macau”.
Q9. If I don’t pay my tuition fees on time, what results will be caused?
After the payment due date indicated on the debit note, the late payment will only be accepted by Bank of China Macau Branch on/before the due date of late payment of the debit note. Payment made pass the due date of late payment (except tuition fee) will only be accepted with the endorsement from relevant authorized units such as Residential College or Postgraduate House as appropriate.
If you are in financial difficulties to settle the fees, you may seek assistance from the Student Affairs Office to settle the payment by installments within the application period.
If you do not settle the tuition fee 10 calendar days after the payment deadline in any semester, Registry/Graduate School will change your student status to “Inactive”. When you would like to return to UM, you have to pay an administration fee of MOP200 for the late withdrawal procedure, plus a re-admission fee based on the number of inactive semester of MOP3000 per semester if the re-admission application is approved. In addition, you must settle all outstanding fees in previous semesters together with re-admission fees before you are re-admitted. For any queries of “Inactive” status and re-admission fee, please contact Registry/Graduate School.
Please noted that if you have overdue payment for more than 60 days, University will send the related overdue account to Finance Services Bureau for compulsory levy according to the Article 142 of the Code of Administrative Procedure approved by the Decree Law No. 57/99/M of 11th Oct to collect the overdue amount by the help of DSF.
Q10. I would like to pay by installment. What are the required procedures?
If you are in financial difficulties to settle the fees, you may apply for the payment by installments. Please seek assistance from the Student Affairs Office within the application period for the payment by installments. For details, you may visit https://www.um.edu.mo/sao/sds/std/en/sds_financial_aid.php
Q11. If I have applied for the deferment of study, will the tuition fees be carried forwarded to the semester in which I return to the University?
Only the reasons of medical or financial difficulties can be acceptable for the request of the carried forward. Applications based on other reasons will not be considered. You are required to submit an application for the request timely upon the approval of your deferral of study. An administrative charge of MOP 200 will be levied on students requesting for special handling of tuition fees, your paid tuition fees will be carried forward to settle tuition fees payable for the semester in which you resume studies after the application is approved. The maximum period of carrying forward of tuition fees upon deferment is one academic year. You may refer to the rules for special handling of tuition fees in FO homepage https://fo.um.edu.mo/ by selecting–>Students–>Rules, Guidelines and Instructions–>Rules for Special Handling of Tuition Fees. Please click here for the direct link.
Q12. Can I get the refund of tuition fees for withdrawal from studies?
Only the reasons of medical or financial difficulties can be acceptable for the request of the refund. Applications based on other reasons will not be considered. You are required to submit an application for the request timely upon the approval of your withdrawal of study. An administrative charge of MOP 200 will be levied on students requesting for special handling of tuition fees, then the refundable tuition fee can be refunded to you within two weeks after the application is approved. To ensure the refund can be received, you are required to provide your bank account information together with your application. You may refer to the rules for special handling of tuition fees in FO homepage https://fo.um.edu.mo/ by selecting–>Students–>Rules, Guidelines and Instructions–>Rules for Special Handling of Tuition Fees. Please click here for the direct link.
Q13. I am going to join an exchange program and will study abroad next semester. However, I have paid my tuition fees for the coming semester before having been approved to study abroad. Can I have my tuition fees refunded to me?
No, the credits earned in the exchange program for that particular semester will normally be transferred to the UM academic record. Therefore, you are still liable to pay the tuition fees for the said semester.
Q14. I have paid the tuition fee for the current semester. Since those compulsory courses I need to take are only available in the next semester, can I carry forward my tuition fee to the next semester?
Upon confirmation of availability of courses in the following semester from the respective Faculty, you may apply for deferment of studies and upon the approval, the carrying forward of the tuition fees to the next semester will be effected.
Q15. Can I authorize other person to receive my refund via Autopay?
Yes, If your authorized person is not a current UM student, please provide us the following documents for proper authorization of refund:
1. Complete the authorization letter (you may download in the FO homepage https://fo.um.edu.mo/student/download_center_student/ –> Authorization letter)
2. The copy of your student card and the copy of authorized person’s I.D. card
3. The copy of bank passbook or bank statement of the authorized person that shows the holder of the bank account and bank account number
If the authorized person is a current UM student, please provide us the following documents for proper authorization of refund:
1. Complete the authorization letter (you may download in the FO homepage https://fo.um.edu.mo/student/download_center_student/ –> Authorization letter)
2. The copies of your student card and authorized student’s student card.
3. The authorized student should also update his/her bank information in SI Web.
Q16. I am a mainland student and my parents have paid the non-refundable deposit [留位費]. Now I do not want to study in UM. Can I have the money back?
Non-refundable deposit of all students is not refundable. It can only be used to offset partial of tuition fee of the semester that you are going to study.
Q17. I would like to obtain a certified letter for the payment record of my tuition fees. What are the required procedures?
Please submit your request at the Treasury Section counter and the payment of the fee of MOP25 for the issuance of this document. The related certificate will be issued within 3 working days.
Q18. When can I get the refund of MOP1,000 security deposit?
All new registered students admitted/resumed in academic year 2014/2015 and thereafter will be required to pay the security deposit of MOP1,000 during the study period. The deposit is refundable to you upon graduation or withdrawal and settlement of all outstanding liability due to the university.” The security deposit would be refunded through direct credit (auto-pay) to your bank account information in SI Web. Please set up / update your Macau local bank account details in Student Information Web System (https://isw.um.edu.mo/siweb/).
If you do not possess any bank accounts in Macau, you can choose Telegraphic Transfer. However, it will take longer time to process and you require to bear additional bank charges.
Please provide the following information in English and email to fo@um.edu.mo for the refund through Telegraphic Transfer:
1. Bank Account Name
2. Bank Account Number
3. Bank Name
4. Bank Address
5. Swift Code
6. Designated Currency (If the bank account is in China, you can only choose HKD or USD* and please ensure that your bank account can receive foreign remittance)
*Please also provide the home address of bank account holder in English if you choose USD as designated currency
7. Bankbook copy or bank statement of the bank account that shows the holder of the bank account and bank account number
In addition, if you are not the holder of the bank account, please provide the authorization letter (https://fo.um.edu.mo/student/download_center_student/) together with the copy of your student card and the copy of the authorized person’s I.D. card.
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